Online Self-Serve Booking System:
Our booking system is the first of its kind in children’s entertainment. While other companies require that you email or call and go through a lengthy booking process, we understand that busy parents with small children are not always available during office hours. That’s why we have created a simple way for grown-ups to book and confirm their party, 24 hours a day! If you have a specific request or don’t see what you are looking for, you can always reach out to us by email info@bibbitybobbityprincessparties.com or by using the live chat feature on our website (Mon-Fri, 11am-7pm).
Once you’ve booked, if for any reason there is an issue with your booking, we will reach out within 1 business day. (This almost NEVER happens unless there is a typo in the phone number or address or if you’ve selected the wrong region/location at the time of booking). If you’ve booked with us online and are feeling unsure, you can always reach out to us by replying to your confirmation email or by using the live chat feature and we will re-confirm with you that your booking is good to go!

Special Requests:
If you’d like to request a specific costume or performer that you’ve seen in our photos, please do not hesitate to include it in your booking form. While we cannot 100% guarantee a specific costume or performer, we will always do our best to fulfil any special requests and inform you if it is not possible.

Deposits:
We collect a deposit to confirm all bookings. Deposits and fees paid toward all of our packages, performances and appearances are non-refundable.

Covid Cancellation for In-Person Parties:
We do not offer cancellation or rescheduling under normal circumstances without forfeiture of the deposit. However, if an in-person party cannot go forward because of anything related to Covid-19, as long as you provide at least 48 hours notice, we can keep your deposit on hold for you. You can either apply the deposit to a future date or use the deposit toward a virtual option. If we receive less than 48 hours notice of a cancellation or if your cancellation is not related to covid-19, we will not be able to transfer your deposit.

Covid-19 Policies:
Our motto at Bibbity Bobbity Princess Parties has always been to uphold the values that princesses embody; most notably, accountability and integrity. It is for this reason that we pledge to do everything we can to make sure we don’t spread any illness and that we never have to cancel a party.

If our performers find themselves in a position where guests at a party are visibly sick and showing symptoms, they may, at their sole descretion, decide to put on a mask. While we don’t require you or your guests to take any additional steps, we appreciate your cooperation in insuring that only guests in good health attend your event and that your guests remain 6 feet of distance from the princess when possible. Thank you for helping us guarantee the magic for all, especially in these difficult times!

• All of our performers are fully vaccinated and boosted.

• 24-48 hours before your party, your performer can be rapid tested for Covid-19, at your request, at no charge to you. Just request it in the message portion of the event form or send us an email to info@bibbitybobbityprincessparties.com

• While it is not a requirement, we do recommend that all adult and child guests aged 3 and up wear a tight-fitting mask for the duration of the performer’s visit, as our performers visit multiple homes each day.

• For insurance purposes, we can only attend parties that abide by any Federal, Provincial or Municipal gathering limits. (At the time of this update, there are no gathering limits for indoor or outdoor events in Ontario).

If the performer scheduled for your party tests positive for Covid-19:
Because of the nature of Covid-19 and recommended quarantining, we aim to have at least 1 backup performer available for all parties. If your scheduled performer is developing symptoms and tests positive for Covid-19 and we do not have another performer available, we will inform you immediately and either attempt to adjust the schedule so we can have another performer attend your party at an earlier or later time on the same day, reschedule for a different date and time or switch to a virtual option. Your patience, cooperation and understanding is greatly appreciated as we deal with these circumstances beyond anyone’s control.

Travel, Traffic, Weather and Acts of God:
As traffic in the GTA and surrounding areas can be unpredictable and your performer may be travelling long distances from another party or event, we will always schedule lots of extra time between our parties.
Of course, despite our best efforts, there can occasionally be an accident, highway shut down, dangerous road conditions or other extreme unexpected traffic issue or weather that no-one could have predicted and that may prevent your performer from arriving at your scheduled time.
We recommend having lots of wiggle room in your party’s scheduling, just in case, as we cannot be held responsible for any delays due to extreme traffic issues or weather. If the performer will be late, they will inform you immediately and update you as needed.

If a performer cannot make it to your party due to extreme weather causing dangerous or impossible driving condition or because of any act of God, the deposit will not be refundable but we will do our best to work with you to delay or postpone your princess’s appearance.

Any and all parking fees incurred by our performers (ie: Charges to park on the street or in the garage when free parking is not available) must be reimbursed by the client, in cash. Our performers will provide you with a receipt.

Types of Entertainment:

• Interactive Entertainment

  • Our princesses are all experienced, talented and professionally trained performers, skilled at making sure your celebrations are extra special with singing, dancing, storytelling, games, magic and more! If you select an “Performance and Interactive Entertainment” at the time of booking, we recommend that our performer be the only activity happening during the time they are attending your party or event. While we always do our best to continue with our planned activities, if your party is taking place in a very loud place or if there are other activities happening simultaneously, (For example; A bouncy castle or jungle gym, lots of adults talking loudly, a DJ, face-painter etc) our performer may need to modify their interactive performance or switch to a mix and mingle style.

• Mix and Mingle and Some Interactive Performance

  • If you know in advance that you will have lots of activities planned or if your party is taking place at a play-place or other activity centre, this is no problem! At the time of booking, we recommend that you select “Mix and Mingle plus Some Interactive Performance” as your preferred style of activities. The performer will do as many activities with the kids as she can and then visit with individual groups, pose for photos, sign autographs. They will be available toward the end of their time with you to cut the cake and sing happy birthday (if requested).

• Mix and Mingle

  • This option is great if you are hosting a corporate event or vendor market or if many people will be passing through. The performer will pose for photos with guests, interact with kids and adults, and can hand out colouring sheets that they can autograph for the kids.

We reserve the right to adjust our policies toward in-person parties due to Covid-19 as more information, restrictions and recommendations become available.